
Just about every business can benefit from recording its telephone calls – and within some industries, such as personal finance, it is mandatory. Not only can it help with training and quality monitoring, but you have a copy of the conversation, which could be useful if there is a complaint or issue further down the line. Recent research*, however, from digital call recording telecommunications specialist ComputerTel, has revealed that nearly one in five people (18%) worry about having … [Read more...]



















